Common Login Issues and How to Resolve Them

Incorrect PIN Attempts

If you enter the wrong PIN repeatedly, the waiting time for the next attempt increases exponentially. This is a security feature. The best solution is to double-check your PIN or refer to your recovery backup to reset the device if needed.

Device Not Connecting

Sometimes the wallet may not recognize your device due to:

Try switching cables, updating firmware, or restarting your computer.

Passphrase Not Recognized

A passphrase is case-sensitive. Even a small typo creates a completely different wallet. Double-check your entry to ensure accuracy.

Browser or Software Errors

Clearing cache, switching browsers, or updating the interface tool usually resolves login-related display or loading problems.

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